Refund & Cancellation Policy

1. Overview

At Pay all Plus, we aim to process every transaction accurately and instantly. However, in certain cases a transaction may fail, be cancelled, or be charged incorrectly. This Refund & Cancellation Policy explains when and how refunds are issued. By using our services, you agree to the terms described below.

2. Recharge & Bill Payments

• If an amount is debited but the recharge or bill payment fails or is not delivered, the amount is automatically reversed to your wallet, usually within a few minutes to 24 hours.
• Successful recharges and bill payments cannot be cancelled or refunded, as they are processed instantly by the operator/biller.
• Refunds for a wrong number or wrong operator selected by the user are subject to the operator's policy and are generally not guaranteed.
• In case of a delayed operator update, the refund is issued once we receive confirmation of failure from the operator.

3. Travel Bookings (Bus, Flight & Hotel)

• Cancellations and refunds for bus, flight and hotel bookings are governed by the cancellation policy of the respective operator, airline or hotel.
• Applicable cancellation charges, convenience fees and taxes may be deducted from the refund amount.
• If a booking fails but the amount is debited, the full amount is refunded to your wallet or original payment method.
• Refund eligibility and amounts are displayed at the time of cancellation, wherever applicable.

4. Wallet Loads

• Amounts successfully loaded into your Pay all Plus wallet are generally non-refundable and can be used for future transactions on the platform.
• If a wallet load fails but the amount is debited from your bank/UPI, it is refunded to the original payment method within the standard timeline.
• Wallet balance cannot be transferred to another account or withdrawn as cash unless required by law.

5. Software & White-Label Services

• Setup fees, customisation charges and licensing fees for software, white-label solutions and custom development are non-refundable once work has commenced.
• Any refund for software services, if applicable, will be as per the specific agreement or quotation signed at the time of purchase.
• Renewal, hosting and maintenance charges are non-refundable once the service period has started.

6. Non-Refundable Items

The following are generally non-refundable:

• Successfully completed recharges and bill payments.
• Convenience fees, service charges and applicable taxes.
• Software setup, licensing and customisation fees after work begins.
• Transactions failed due to incorrect details provided by the user.

7. How to Request a Refund

If you believe you are eligible for a refund, please:

• Contact our support team at Support@payallplus.com or via phone/WhatsApp.
• Share the transaction ID/order ID, date, amount and a brief description of the issue.
• Our team will verify the details and update you on the status of your request, usually within 24–48 hours.

8. Refund Timelines

• Wallet refunds — usually instant to within 24 hours of confirmed failure.
• Bank / UPI / card refunds — typically processed within 5–7 working days, depending on your bank or payment provider.
• Travel refunds — as per the timeline of the operator, airline or hotel after cancellation charges.

Actual credit time may vary based on your bank's processing schedule.

9. Contact Us

For any refund or cancellation queries, please reach out to us: